Frequently asked questions

How do I join the rewards program?

Just enter your email in the sign-up form above or let us know at your next appointment. Once you're in, every visit under your name or phone number will count toward your tier.

Do my visits or rewards ever expire?

Visits never expire, but if there’s no activity for 12 months, your tier may reset. Perks are valid as long as your account stays active. [simple/efficient/convenient] and [positive adjective] for you.

How are my visits tracked?

We track visits using the name and phone number you book with. Make sure to keep it consistent each time you schedule a service to ensure your visits are counted correctly.

Can I redeem more than one reward at a time?

Only one perk can be redeemed per visit. However, you can save certain rewards (like a free detail) for later if you prefer. might be helpful.

What happens when I reach a new tier?

You’ll get an email notification with your updated tier status and unlocked perks. Rewards are automatically applied at checkout when you're eligible — no need to keep track.

Can I transfer my visits or rewards to someone else?

No — visits and rewards are non-transferable. They’re tied to the name and number used during booking to protect the integrity of the program.